DJI Care Refresh

DJI Care Refresh is a service protection plan designed to reduce the financial impact of accidental damage to eligible DJI devices by providing up to four replacement units over a two-year coverage period for a fixed service fee. It covers common incidents such as collisions, drops, and water exposure, ensuring that damaged devices are replaced with new or equivalent units through official DJI service processes.

The plan must be activated within 30 days of the device’s first activation and is linked to the product’s serial number and region. Users may extend coverage by purchasing an additional one-year plan, allowing a maximum total coverage period of three years. During the validity of the service, the original manufacturer warranty remains active.

In the event of damage, users submit a claim and send the device to an authorized DJI service center. After assessment, the user chooses between standard repair or Care Refresh replacement. If Care Refresh is selected, a service fee is paid, and a replacement unit is issued with priority handling and free shipping.

The service excludes loss or partial loss, theft, abandoned devices, accessories, intentional damage, cosmetic damage that does not affect functionality, damage caused by force majeure events, unauthorized modifications, use of incompatible batteries or chargers, and issues arising outside the coverage period.